WFH: Work Processes in Quarantine
A new report from TrackVia shows that the COVID-19 pandemic and resulting stay-at-home orders have created a number of critical gaps in work processes. While the cumulative effect of these broken processes exposes threats to broader business operations, employees are driving solutions to close these gaps, ultimately creating a collective, bottom-up push toward digital transformation. The report, WFH: Work Processes in Quarantine, is based on a survey of 200 IT professionals and 200 professional workers, and shows that 89% of IT respondents and 62% of workers said there were manual work processes that they were unable to perform since COVID-19 forced them out of their offices. These processes, like billing, logistics tracking, safety inspections, and myriad common project management tasks, are often conducted via spreadsheets.